Shipping policy
Shipping Information
At Rumi Cosmetiques, we are committed to providing reliable and efficient shipping services. Orders are typically delivered within 6 to 15 business days. Once your order has been processed, you will receive a confirmation email including your tracking number, allowing you to monitor your shipment in real time.
While we aim to meet our standard delivery timeframes, occasional delays may occur due to circumstances beyond our control, including but not limited to:
- Rural or Remote Locations: Deliveries to remote areas may require additional transit time.
- Weather Conditions: Severe weather events such as storms or floods may impact shipping schedules.
- Customs Processing: International shipments may experience delays due to customs inspections or clearance procedures.
- Peak Seasons: High-demand periods such as holidays or promotional events may result in courier delays.
In such cases, we appreciate your patience as shipping carriers work to deliver your order safely. Our team continuously monitors shipments to minimize disruptions whenever possible.
Order Changes & Cancellations
To ensure fast processing times, any order changes or cancellations must be requested within 30 minutes of placing your order. After this timeframe, the order may already be in processing and cannot be modified or canceled.
Amending Delivery Information
If you need to correct or update your shipping details (such as your address or contact information), please contact us within 30 minutes of placing your order. Once processing has begun, we cannot guarantee that modifications will be possible.
Need Assistance?
If you have questions about your shipment or need support regarding delivery, please contact us at: rumicosmetiquesmagic@gmail.com